Acceptance of both the T&Cs and the associated Policy document is a requirement for the booking to proceed. The Lead Guest is responsible for making sure that anyone staying at or visiting the premises is fully aware of the T&Cs and for ensuring that they abide by them.
This is a Holiday Let and as such is deemed as an “excluded tenancy” under The Housing Act 1988. Guests/renters are entitled to occupy the property only for the dates agreed in writing. Acceptance of these T&Cs confirms that guests/renters understand that no Assured Shorthold Tenancy is being formed, and no Periodic Tenancy will start at the end of the letting period.
In these terms and conditions, ‘you’ and ‘your’ means all people named on the booking form and in the holiday party. ‘We’, ‘us’ and ‘our’ means ‘Fernhurst Property Ltd’, the owners of ‘Fernhurst Holiday Apartments’. When you book an Apartment at ‘Fernhurst Holiday Apartments’, you are entering directly into a contract with the owners of the property. Reservations whether made by telephone, in person, in writing, from the internet are accepted by us on the following conditions.
Any deliberately inaccurate, misleading or incomplete information provided may lead to forfeiture of deposit and/or rental money, and cancellation of the booking.
Once the booking form and required initial payment are received, the Owner will issue the Lead Guest with a booking summary showing the inclusive dates, rental amount charged any Notes, and Terms and Conditions. A payment schedule, where applicable, will also be provided. Payment of deposit and/or other rental monies denote an acceptance of these Terms and Conditions by the guest.
On receipt of the agreed full payment for the rental and the security deposit, the Owner will provide the Lead Guest with further information about the property, including full address, directions and arrangements for keys.
The Owner reserves the right to give written notice of cancellation of reservations due to any unforeseen circumstances. No financial liability for cancellation, beyond the amount paid to the owner, is accepted
5. YOUR RESPONSIBILITIES – For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property details aim to give accurate descriptions of the properties. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. The property must be vacated by 10.00am on the day of departure. This is a non-smoking property and pets are not allowed.
6. RENTAL PAYMENT – When booking direct, a minimum 25% of the total rental fee should be paid to secure the booking. The final balance is due 4 weeks before the rental (unless an alternative payment schedule has been agreed by the owner in writing). Failure to meet this payment schedule may result in the booking being lost.
If the booking is made within 4 weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. All payments can be paid via a secure link. On receipt of the initial payment and completed Booking Form a Booking Confirmation Email will be sent.
When booking via a 3rd party agent a different payment schedule may be required by them which must be followed. Please be aware that agents may also charge you additional booking or administration fees.
Number of days before the start date of your holiday that we receive your notice to cancel
More than 4 weeks – Full Deposit
Less than 4 weeks – Total cost
We will endeavour to find a replacement guest for your booking. Should one be found for the same period at the same rate, we would refund the balance of any amount you have paid less our administration fee £50.00
For bookings via a 3rd party agent, any cancellation is according to the published cancellation policy relating to our property on their website. Any booking charges made by a 3rd party agent according to their T&Cs may not be refundable.
We strongly recommend that you have adequate insurance in place to cover yourself for cancellation. We cannot be held liable for any cancellation costs incurred by you in the event of you having to cancel your holiday with us.
We have the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). Any Damages/Security Deposits charged by us will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any penalties which may be incurred). We reserve the right to repossess the Holiday Home at any time, where you or any member of your party has caused damage. We shall not be liable to make a refund of any remaining portion of the hire terms paid.
Ensure that the house is adequately cleaned prior to the renters’ stay.
Provide bed linen and towels for all guests
Provide electricity, gas, water and internet during the renters’ stay.
Ensure that annual gas safety, electrical safety and PAT testing are carried out and that smoke & carbon monoxide alarms are regularly tested.
Provide all facilities as advertised, to the best of their ability.
Act in a timely manner in an effort to replace or repair any defects in the property or equipment. (While every effort will be made, a solution may not always be possible during the Renters’ stay.)
The Owner shall not be liable to the renter:
For any temporary stoppage in the supply of public services to the property.
For any loss, damage or injury which may result from adverse weather conditions or any other matters outside the control of the Owner.
For any loss or damage or inconvenience suffered by the client if the property is destroyed or substantially damaged before the start of the rental period. No financial liability for cancellation, beyond the amount paid for the booking, is accepted by the Owner.
18.1 Check-in and Check-out- Check-in time is after 3pm on arrival day and Check-out is by 10am on the day of departure. No early check-in or late checkout is permitted unless by prior arrangement and at the discretion of the owner. Housekeepers will be granted access at 10am on the morning of checkout.
18.2 Additional visitors and sub-letting- Only the visitors whose names have been registered in the booking form / contract are permitted to stay at the property during the rental. Additional guests may only stay with the express written permission of the Owner and a charge per additional person per night may be levied. No additional people may camp or stay in a caravan/motor-home on the grounds without the prior agreement of the Owner. The client may under no circumstances re-let or sublet the property, including free of charge.
18.3 Care of the property- The renters agree to be considerate guests and abide by the house rules and to take good care of the property and its contents. This will include:
To be sparing with the utilities provided by turning electrical items and taps off when not required, particularly at night and when leaving the house empty.
Not to cause excessive noise or nuisance to the neighbours – no noise outside after 10pm.
To report any damages caused and to replace like with like.
To be mindful of fire safety at all times by proper use of cookers and by not leaving any naked flames unattended.
To return all furniture and other items to the locations from which they were moved.
To follow instructions regarding rubbish disposal, food waste and recycling
To leave the apartment and grounds and common areas tidy and free of excessive mess or dirt.
Not to undertake any illegal activity on or near the property, or any actions which may damage the reputation of the property or its owners
18.4 Defects- The Renter will, without delay, report to the Owner or his Manager any defects to the property or any breakdown of equipment/appliances within the property.
18.5 Injury or Loss- “Fernhurst property Ltd” cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither “Fernhurst Property Ltd”, it’s agents or representatives, can be held responsible for any circumstances beyond our control including, but not limited to, Force Majeure, mechanical breakdown, illness, or failure of any public service supply. “Fernhurst Property Ltd” will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by “Fernhurst Property Ltd”, it’s agents or representatives.